Microsoft 365 Help / Staff guides
Teams Desktop App

Set up and sign in to Teams

Open your work account and find chats, meetings and team channels.

About 8 minutes Follow at your own pace

Before you start

  • Your own Initech Microsoft 365 email address and password.
  • Access to your Authenticator phone if MFA is required.
  • Your account needs a licence that includes Teams; some Microsoft 365 plans are sold without Teams.

Follow these steps

0 of 8 steps done

  1. Find Teams on your computer

    Click the Windows Start button. Type Teams, then open Microsoft Teams. If it is missing, ask your IT contact to install the company-approved app.

  2. Choose your work account

    Select Sign in or Use another account. Enter your full Initech work email address, including @initechwa.com.au. Select Next.

  3. Enter your Microsoft 365 password

    Use the same work password you use for Outlook. If Microsoft asks which account type to use, choose Work or school account.

  4. Complete the security check

    If prompted, open Microsoft Authenticator on your phone and approve the sign-in you just started. Enter the number shown on the computer if requested, then return to Teams.

  5. Handle device prompts

    A company computer may ask to register or manage the device. Follow the instructions supplied by Initech IT. If you are using a personal computer and the prompt is unfamiliar, ask IT before agreeing to device management.

  6. Check the organisation

    Click your profile picture or initials near the top. Confirm your work address and the Initech organisation. Switch accounts if a personal account or another company is selected.

  7. Find your main areas

    Use Chat for messages, Calendar for meetings and Activity for alerts. Channels may appear inside Chat, or under a separate Teams button.

  8. Make a small practice check

    Open Chat and search for your own name to write yourself a reminder. This lets you practise without sending anything to a customer. Next, follow the audio-test guide.

You have finished when…

  • Your profile shows your work address.
  • Your chats and calendar open without an access error.

Helpful tips

  • In a combined layout, channels live inside Chat. In a separate layout, there is a Teams button.
  • You only set up MFA once for your work account; other apps reuse it.

Something looks different?

It says I do not have access to Teams

Ask IT to check your Teams licence and account. Installing the app does not add a missing licence.

I see a different company or personal chats

Open your profile menu and switch to the correct work account or organisation.

Microsoft help & further guidance

Menu names can change as Microsoft updates the apps. These official pages include further instructions.

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