Make a voice or video call

Follow these steps

1. 1

   Open Chat

   Select Chat in the left navigation. If you already have a conversation with the person, open it.

2. 2

   Find the person

   For a new conversation, choose New message (the pencil or compose icon). Type their name in To and select the correct work account from the list.

3. 3

   Check who you are about to call

   Read the name at the top of the chat. If you opened a group chat, a call may ring several people. Start a one-to-one chat for a private call.

4. 4

   Choose voice or video

   At the top of the chat, select the phone icon for an audio call or the camera icon for a video call. Some layouts put these choices under a call menu.

5. 5

   Wait for the answer

   Let it ring. If the person does not answer, end the call and send a short chat message asking when they are available.

6. 6

   Use the call controls

   Use Mic to mute or unmute and Camera to turn your video on or off. If you need to show a document, select Share and choose only the intended window.

7. 7

   End the call

   Select the red hang-up button when finished. Check that the call window closes before you start another conversation.