Outlook Web

Sign in to Outlook on the web

Open work email in your browser and learn where to read, send and find messages.

About 7 minutes Follow at your own pace

Before you start

Your own full work email address and password, supplied by the office. Use your named account even when you need a shared mailbox.
A current browser such as Microsoft Edge or Google Chrome and an internet connection.

0 of 8 steps done

Open your browser

Open Edge or Chrome. Click the address bar at the very top of the browser, rather than the search box inside a webpage.
Open work email

Use outlook.cloud.microsoft/mail/ (also outlook.office.com/mail). The supplied Initech shortcuts mail.initechwa.com.au and email.initechwa.com.au can also be used once the office has configured them.
Use your work account

Enter your full work email address. If the browser already shows somebody else’s account, choose Use another account or sign out of that account first.
Complete sign-in

Choose Work or school account if asked, enter the password and complete any Microsoft Authenticator check. If prompted to register Authenticator, use the separate setup guide.
Decide whether to stay signed in

On a shared computer, choose No when asked to stay signed in. On your own work computer, follow the office’s sign-in policy.
Find your main controls

The folder list is on the left. Choose Inbox to read incoming email, Sent Items to see sent mail and New mail to write a message. The Search box is across the top.
Send a first message

Select New mail, enter your own work address in To, add a subject and a few words, then select Send. Check that the message appears in Inbox.
Finish safely on a shared computer

Select your profile picture or initials at the top right and choose Sign out. Close the browser window when finished. Closing a tab alone may leave the account signed in.

Use a browser bookmark for outlook.cloud.microsoft/mail/ so you do not need to type the address each day.
Reading and sending work email in the browser does not require the desktop Outlook app.

The Initech shortcut does not load

Use outlook.cloud.microsoft/mail/ directly. Ask the office to check the shortcut; this guide does not configure redirects or DNS.

I see a personal Outlook.com mailbox

Sign out and use your work account at outlook.cloud.microsoft/mail/. A personal Microsoft mailbox is a different account.

I cannot see the folder list

Select the menu icon at the top left or widen the browser window. Narrow screens hide navigation to save space.

Menu names can change as Microsoft updates the apps. These official pages include further instructions.