Outlook Mobile Device App

Set up Outlook on a mobile device

Add your work account in the Outlook mobile app and check that email arrives.

About 10 minutes Follow at your own pace

Before you start

Your own full work email address and password, supplied by the office. Use your named account even when you need a shared mailbox.
A mobile device with internet access and Microsoft Outlook already available.
Microsoft Authenticator may also be required. Your company may require device security or a work profile.

0 of 7 steps done

Choose Add Account

Open Microsoft Outlook on your mobile device. Tap Add Account or Get Started. If Outlook suggests a personal account, skip that suggestion and enter your work address. Do not create a new personal Microsoft account.
Enter your work address

Type the full work email address given to you, including @initechwa.com.au. Tap Continue and choose Work or school account if asked.
Enter the password

Type your work password into the Microsoft sign-in page. If this is a temporary password, follow the prompt to set a new one.
Complete verification

Switch to Microsoft Authenticator when asked. Approve only the request you just started, then return to Outlook. Use the Authenticator setup guide if you have not registered the account yet.
Follow company setup prompts

Your organisation may ask for an app PIN, screen lock, Company Portal or a work profile. Read the request and follow office instructions. If you are unsure what is being managed, ask the office before continuing.
Finish the welcome screens

Skip adding another account unless you need one. Allow notifications if you want email alerts. You can change notification permission later in your device’s settings.
Find and test the mailbox

Tap the profile picture or initials at the upper left, select your work account, then Inbox. Tap the compose button, send a short message to your own work address and check it arrives.

Already using Outlook? Open your profile menu, then Settings > Accounts > Add Account > Add an email account.
Check both Focused and Other at the top of Inbox when you expect a message.

It adds my personal account instead

Open the account menu and check the address. Add your work address separately; select the account with @initechwa.com.au.

No email alerts appear

Check notification settings in Outlook and in your device’s settings. Also check Do Not Disturb and any battery restrictions.

Menu names can change as Microsoft updates the apps. These official pages include further instructions.