Microsoft 365 Help Reset a user’s password
Reset a work password in the Microsoft 365 admin centre and choose whether the user must change it at the next sign-in.
Before you start
- Confirm the request is authorised and verify the user’s identity using your organisation’s approved process.
- Have the user’s full work sign-in address and your own approved admin account. A Password Administrator can handle routine resets for standard users within their assigned scope.
- Use these steps for a cloud-only Microsoft 365 account. Refer synchronised accounts and administrator accounts to IT if they are outside your role or reset process.
Follow these steps
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Open the admin centre
Go to admin.microsoft.com (also admin.microsoft.com) and sign in with your approved admin account. Confirm you are in the Initech organisation.
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Find the correct user
Go to Users → Active users. Search for the full work sign-in address and select the matching user. Check the address in the details pane before proceeding.
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Open Reset password
Select Reset password in the user’s details or in the actions above the user list. The reset pane opens for the selected account.
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Choose how to create the new password
Leave Automatically create a password selected to generate a password. To set one yourself, clear it and enter a unique, strong password that meets the organisation’s policy.
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Choose whether to require a password change
For a routine reset, leave Require this user to change their password when they first sign in selected. The user will be asked to set their own password at the next sign-in.
For an approved reset without a forced password change, set a strong password in the pane and clear that checkbox before submitting. If the checkbox is missing or locked, ask IT to confirm the available options for that account.
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Reset and deliver the password securely
Review the work address and your selection, then click Reset password. Confirm the portal reports success. Give the new password only to the verified recipient through your organisation’s approved secure channel. Keep it out of support tickets and ordinary email.
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Verify the next sign-in
Ask the user to start a fresh sign-in to Microsoft 365 with their own work address and the new password. If you kept the checkbox selected, they should follow the change prompt. If you cleared it, they can continue with the new password unless another policy requires a change. The usual MFA prompts may still apply.
You have finished when…
- The portal confirms the reset and the verified user can sign in with the new password.
- The user has completed the password change if you required one.
Something looks different?
Reset password is missing or unavailable
Confirm you are in the correct organisation and have a role that can reset this specific account. Ask IT to handle accounts outside your assigned scope.
The user is asked to change their password even though I cleared the checkbox
Check with IT whether another sign-in policy applies. If the user was still signed in, ask them to test in a fresh browser session with the correct work account.
The new password works online but fails on the company network
For a synchronised account, ask IT to check where its password is managed. A reset in this portal can leave the on-premises password out of sync.